hi @Frankyyp
what phone do you have? i wonder if it is using VoLTE. Check if your phone is on PM's own VoLTE whitelist here:
https://www.publicmobile.ca/get-help/articles/volte
And please Reboot your phone and then Reset network settings and test again
if same, then submit a ticket with CS Agent and ask them to help. You can submit a support ticket right at My Account and PM app using the Expert Messaging in one of these ways:
- My Account on a browser: click Message Centre on the left pane to Start a Chat
- Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
- If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember: Support hours of operation: 9 AM to 10 PM EST
CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
