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LOst public moblie Sim

Martin26
Great Neighbour / Super Voisin

I lost my phone and need my number back is there a way i can get it ??

2 REPLIES 2

EB0
Town Hero / Héro de la Ville

@Martin26 

First, you need to buy a new Public mobile SIM $5 from Amazon or $10 from Telus store

second, login your account on the app, go to account tab, Change Your SIM card

if your phone supports eSIM, you may buy eSIM from the app for $5 and you will active immediately 

 

HALIMACS
Mayor / Maire

@Martin26 

You'll need to acquire another PM SIM card (or use e-SIM), and associate that SIM card number with your account by logging into your account self-serve, and doing so in your Profile tab.

Then you can place the SIM into your new device.

Try a local Koodo or TELUS corporate location to see if they have any Public Mobile SIM cards unless you're going to use e-SIM which can be purchased using the PM app.

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