Koodo phone number transfer - haven't heard anything

[TheAJ]

I requested a transfer (submitted a ticket to the moderator) Sunday evening. I have heard nothing - It is Wednesday at noon.

I submitted a 2nd ticket yesterday just in case.

Crickets.

How long should this actually take?

The website says 2 hours. Seems like false advertising.

Can anyone help?

[gpixel]

@TheAJ check your private message inbox for a message. all customer support is done online...

and to add it's not an online chat. you will only receive a max of 2-3 messages per day so be informative 

[HALIMACS]

Hi @TheAJ 

Public Mobile just recently started a new process when it comes to porting numbers from TELUS and KOODO.

Did you activate here with a NEW number and now you're looking to have Public Mobile port your KOODO number over?   That's the new process and it does require Moderator assistance to complete the port.

You might want to try the porting line (presuming Public Mobile moderators may have initiated the process for you).   They may be able to advise whether it's been started, and/or how long you might expect it to take.

Open a ticket for assistance here and type "port request" or call the porting team at***

Refer to this link below for more details on the porting process:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection