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It won't seem to let me port my number over? What's the deal?

Great Neighbour / Super Voisin


@HurricaneHG   while most numbers can be ported around, not all numbers can be ported to every other provider.  There are some numbers with some technical limitation that cannot be ported into some providers


To confirm if you number can be ported into PM, please check it here (it is a Koodo site , but the result applies to PM as they both owned by Telus and use Telus system):


If it really shows unable to port, let us know the area code and the next 3 digits, we can explain why


If it shows it can be ported, then my question to you are:

  1. is that number current active with another provider?
  2. are you using Koodo prepaid or PC Mobile?

Mayor / Maire



Use this tools to confirm if your number can be ported to public mobile:


Public mobile port eligibility


In order for porting to occur, it must be moved from a mobile provider account that is still active. 



Mayor / Maire


Did you leave your old SIM in your phone and replied to the text confirming you are porting over to PM? You have 90 minutes to reply or porting will be cancelled.

Also note that your old service must be active to port over.

If you missed replying to the text, you need to contact a CS_Agent to restart the porting process for you tomorrow from 6:00am to 10:00pm EST.

Just create a ticket on SIMon Chatbot (bottom of page) or private message them (on the envelope icon above).

Just go ahead submit a ticket or pm them now and they will reply back on pm.

Need Help? Let's chat.