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Issues with referral using ported #

nirianto
Great Neighbour / Super Voisin

Hi everyone, I recently signed up with PM and have convinced my cousin to port as well. When I first signed up I created a temp # and the very next day I ported my # after making sure everything is working fine. When my cousin wanted to add my ported # for referral, he received an error message saying that the # is not a PM customer. He then went ahead to activate his account without referral. I had made sure that I receive the confirmation sms that the # was ported successfully.

 

Can someone help me resolve this issue so that I can claim the referral reward?  

2 REPLIES 2

nirianto
Great Neighbour / Super Voisin

Thanks. I have sent PM to a mod.

CaNuCk07
Mayor / Maire

After a setup has been completed there isn't a way for you to retroactivelty add a referral yourself.

 

You'll have to get in contact with a moderator to assist you with this issue.

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