Issues with eSIM and account activation

[Bozcape]

Hey there!
Few minutes ago I subscribed to a plan and proceeded to activate the eSIM but the app refused to set it up for some reason and told me to reach out to support and I cannot do anything at the moment except contact support. I also cannot continue to activate the account and log in cause activation code gets sent to unactivated eSIM.

[CSA_PM · Accepted solution]

Hello @Bozcape,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@Bozcape 

I have escalated your post to PM employee CSA_PM.  They should contact you via private message within 30 minutes. Check your private message inbox for response

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage