Issues with activation

[abdullaziz51]

Hi Members

I bought a sim yesterday and activated it, while activating i got an error,.

when i retried it said sim is already taken, 

i put the sim in the phone, it worked with the number i selected, so it was activated.

But i cant use the self serve with the email id i used while activating it says email not found,

can someone help please

thanks in advance

[Jb456]

@abdullaziz51 

Fantastic!. Welcome officially to Public Mobile 🙂.

If you used a referral code for a $10 sign-up bonus. It will be credited to your account within 72 hours.

[abdullaziz51]

this has solved the issue many thanks

[Jb456 · Accepted solution]

@abdullaziz51 

Can you try manually creating a self serve account at link below.

https://selfserve.publicmobile.ca/self-registration/

If you're not able to. Only moderators can fix for you and you'd have to wait for their response.

[abdullaziz51]

tried already, sent to a moderator, 

thanks

[Triguy]

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.  If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.