Issue with website/self-service / unable to access through my account

[mrijkens]

Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

[mrijkens]

Haha, Ok you got me... MB of course.....

[mrijkens]

Yep, same here

[TheMist3]

The Self Service is working now. I've just changed my plan to $50 8Gb

[computergeek541]

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@mrijkens wrote:

Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

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Where do I sign up for the $30 500GB plan? 

I'm clearly just being silly here.  I know it was just a typo.  When I saw that, I first didn't click into it and thought that some type of home interenet service was being discussed.

I've seen it quite a few times before where no plan is shown in my self serve account, but if i log out and go back in a few hours later, everything returns to normal.  It could just be a website problem.

Is your service working?

[TheMist3]

I can not chage or even see my current plan.

The "Plan and Add-Ons" tab in My account does not work for me.

With error message:

"Oh no! 
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page."

[will13am]

The website seems to be heavily bogged down right now.  I tried a login and I am still stuck trying to get to the overview page.  The system went down late last night.  There is definitely something amiss.

[krazykiwi]

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@mrijkens wrote:

Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

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It would not let me into Plan & Add-ons either. The rest of the site seems ok.

[tbark]

 You can trying calling 611 as well. You might be able to get help there.

[tbark]

The site was down for maintenance last night so there may be some bugs after the maintenance. Everything appears to be ok for me right now though, but I am on Autopay. I would keep trying as it may be a temporary glitch.

[Anonymous]

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@mrijkens wrote:

Anyone else having issues with their plans?

We selected and paid for the $ 30 plan with 500GB. Paid first time on September 2nd and now due for second payment. Online my account is not showing any data / add-ons and the pages keep giving errors when I try to go in my plan.

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I've been experiencing some fussiness with My Account. They seem to be doing some fiddling with it currently.