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Issue with esim activation

LuffyMD
Great Neighbour / Super Voisin

Help please! Yesterday, I was subscribing with the 5G 40GB FOR $34/mo deal with Public Mobile. There was an error at the end of the esim activation and now I can’t use my phone. Fido already deactivated my account. I don’t have the QR code as I didn’t receive confirmation welcome email. I can’t log in to Public Mobile App because it needs confirmation from my phone number but I can’t access it.

And everytime I log in, it shows this;

We’ve noticed you have an active Public Mobile service and would like to confirm your full access.

A 6 digit code associated with your EverSafe ID will be sent to phone number . We will need you to confirm this number.

3 REPLIES 3

LuffyMD
Great Neighbour / Super Voisin

I finally activated my esim today. I took my old Fido sim card out of my phone. I went to cellular settings and found Public Mobile under “SIMs”.

Nitbit
Great Neighbour / Super Voisin

Similar issue. Can't get the text to confirm the trusted device because it's not yet trusted. 

thejustin2112
Great Neighbour / Super Voisin

yup same issue

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