Issue with Porting

[Julia902]

Hi!  I just subscribed today and requested to port about 7 hours ago. I approved the request from my old provider, haven’t cancelled service or removed their SIM. I didn’t get a confirmation text from Public and just realized I can’t text or make calls. Is there a way for me to confirm if there is a problem with the port?  Thanks. 

[Julia902]

A CS_agent picked up my issue and got it sorted out. Thank you for the help!

[BKNS27]

@Julia902 

Sounds like an issue with the porting. You can contact a CS_Agent to fix it for you.

Click on Chat icon and type in Submit a Ticket or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

@Julia902 

you don't have any old esim right?  Make sure the PM sim shows active, and change the PM sim label from travel to Primary,  then Reset network settings and you can test outing calls again

[Julia902]

Hi. Thanks for responding. I did reply yes and haven’t removed my sim but I can’t text or make outgoing calls. I can receive texts and calls though?!?!? I can’t figure out how to make a call to reach the porting support number. My primary network shows unavailable but my travel network shows Public. Thanks…

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Julia902]

Thank you for responding!  I haven’t removed my old SIM and I got an eSIM from Public but I can’t make phone calls to contact porting support. In settings my Primary network shows ‘not available’ and my Travel shows ‘Public’. Thanks again. 

[BKNS27]

@Julia902 

If you replied with YES to your previous carrier that you are porting number to PM.

You old SIM will continue to work until porting process is completed. Your old account with your old carrier will automatically close once porting is completed.

[slusagm]

your old service provider sim still working?  if it stopped working, insert PM sim and test

or there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them