Issue with Autopay - Rewards are not being applied

[harshpanchal]

Hi there ! 
I'm using Autopay with $40 plan and with $2 reward,

the due amount should be 38 + tax but after first two months it started charging me $42.94
What's wrong here ?

[geopublic]

@harshpanchal  $38 * 1.13 = $42.94

Edit: Ninjad by too many to mention.🙂

[darlicious]

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@RossN wrote:

@harshpanchal that amount seems correct to me  no need for a moderator 

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@harshpanchal  @RossN  is indeed correct. $38×.13%=$42.94. When you activated you paid $40 +tax. Your renewal would have charged you $40-$4 autopay for your first 30 *and second 30 day plans. So $36+13% tax =$40.68 Your third renewal and following renewals will be $42.94 unless you change your plan.

*autopay rewards are credited towards your first renewal

[RossN]

@harshpanchal that amount seems correct to me  no need for a moderator 

[PAULRANG18]

You should get in touch with a moderator who can look into this issue for you. Click on circled question mark? to find out how. I think it will be resolved.

[ChuckYeah]

38*1.13 = $42.94

[ChuckYeah]

It's possibly just tax. What is the tax rate in your province?