Issue making payment

[Jeffdawe]

I’m trying to add prepaid voucher to my phone and it won’t accept it

[JoyLuck]

@fanfan 

Contact a moderator for assistance with your vouchers.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[fanfan]

I am also having problems adding prepaid vouchers to my account.  I tried 2 different vouchers that I have on hand.  Both $10 vouchers were purchased over a few weeks ago from London Drugs which is where I have been purchasing them for years.  I have been paying by vouchers for years and I usually have them organized where I throw them away as soon as I load them into the account, so I know they are new and un-used.

The error message that pops up after entering the voucher is :

Unfortunately, Voucher #xxxxxxxxxxxxxxx could not be added. Please verify the Voucher and try again.

[geopublic · Accepted solution]

@Jeffdawe  Just keep trying to add it every couple of hours and it should eventually work. If after 24 hours it is still not working then submit a ticket to PM, attach a copy of the voucher and ask them to add it for you.

[gblackma]

@Jeffdawe you can also add the voucher through the one time payment option in your self service account.Stay safe. 

[Barbie2]

@Jeffdawe another member mentioned that some vouchers take 24hrs to activate, where did you buy them?

[RossN]

@Jeffdawe hi have you tried *611?

[JoyLuck]

---

@Jeffdawe wrote:

I’m trying to add prepaid voucher to my phone and it won’t accept it

---

Some vouchers take up to 24 hours to activate. You can always use 611 to add.