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Issue With New Phone

tehowennathe
Model Citizen / Citoyen Modèle

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most bands for Canada. Says it only has band 7 for LTE in Canada. Would it still work even with just one LTE band? If not wasn't a total loss on a $80 phone

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Accepted Solutions

z10user4
Mayor / Maire

@tehowennathe wrote:

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most bands for Canada. Says it only has band 7 for LTE in Canada. Would it still work even with just one LTE band? If not wasn't a total loss on a $80 phone


If you connect to a tower broadcasting on that band then you can use the data. But not talk. SMS would be fine too.

Maybe you ended up with a slight model variation rather than what you thought you were going to get.

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27 REPLIES 27

z10user4
Mayor / Maire

@tehowennathe wrote:

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most bands for Canada. Says it only has band 7 for LTE in Canada. Would it still work even with just one LTE band? If not wasn't a total loss on a $80 phone


If you connect to a tower broadcasting on that band then you can use the data. But not talk. SMS would be fine too.

Maybe you ended up with a slight model variation rather than what you thought you were going to get.

tehowennathe
Model Citizen / Citoyen Modèle

I asked seller before hand on AliExpress if it's compatible with Canadian networks. They told be all I had to do was pop in sim card. 


@tehowennathe wrote:

I recently got my Doogee X95 that I ordered from AliExpress. When I first checked if it was compatible with public mobile everything said yes. Now that I got it I can't get a signal. Network compatibility websites no longer list it as having most bands for Canada. Says it only has band 7 for LTE in Canada. Would it still work even with just one LTE band? If not wasn't a total loss on a $80 phone


LTE compatibility is not the first thing you should be checking, nor is LTE required. To this day, the official Public Mobile provided information fails to tell customers that HSPA network compatibility is required for phone calls.  The first thing that any customers should be checking for HSPA Bands 2 and 5.  As for for the site no longer listing compatible network technologies and bands, it's possible that they realized a mistake.

tehowennathe
Model Citizen / Citoyen Modèle

Doogee only has one model of the X95 which is a global version

Nezgar
Mayor / Maire

Interesting phone, but quite crippled in Canada. You might still be able to get 2G GSM on Rogers, but that network is imminently shutting down.

 

Telus/SaskTel/Bell networks that Public Mobile runs on does have pockets of 2600Mhz LTE in urban areas due to the shorter range of the higher frequency, but on PM if you get that signal you'll only be able to use it for data/sms/mms, not calls unfortunately...

 

I previously used a BlackBerry Q10 which does LTE only on Band 7/2600Mhz as well - and rogers did have it well deployed 5 years ago, the Telus/SaskTel/Bell networks have much more of it around recently as it is used to for dual-carrier LTE for more speed.

 

If it's not working at the initial location you tried, try it in a few other denser urban areas as well if you just want to see if it will work at all...

 

The tower locator map may help to find towers that claim to be on 2600mhz:

https://www.ertyu.org/steven_nikkel/cancellsites.html

@tehowennathe this phone should have the correct frequencies especially if it was just released a few months ago

 

https://www.devicespecifications.com/en/model/d8c25347

 

try changing your preferred network type to 3g(wcdma/GSM)

 

I know another user that had 3 doogee phones, but he wasn't able to get data to work because his apn was greyed out. there's a bypass method, by using a freedom mobile sim card to unlock the apn

fdrcamb519
Deputy Mayor / Adjoint au Maire

@tehowennathe 

Being a new phone, I’m pretty sure it will work, just have to try different configurations.


@fdrcamb519 wrote:

@tehowennathe 

Being a new phone, I’m pretty sure it will work, just have to try different configurations.


Being a newer model doesn't ensure compatibility. I've looked at a few websites, and while I have found one that says that the Doogee X95 is compatible with Public Mobile, every other site that I've seen says that this phone does not have any of the 3g frequencies used in Canada. As stated earlier, without HSPA network compatibility, this phone will not work for phone calls at Public. This device would connect to Band 7 LTE (if it has it), but this is a very high frequency and does not provide good coverage, and we can't forget the fact that phone calls still will not work.

Both official sellers refute the devicespecifications site.