Issue Adding Topup Card

[Gudda]

Im trying to add a topup voucher to my account but it is not letting me apply it. Whenever I try to add the voucher after dialing *611 it says the request is inavlid. I also tried to add the funds into my account online but its not showing me the option to add it thorugh the voucher. When I go to add funds it only shows me the option to add through my credit card. 

[hairbag1]

@Gudda 

download the app to your cell, log in to your account..click the Payment tab...first option at top of page is Add Funds with Voucher.

[hTideGnow]

hi @Gudda 

where did you buy the voucher?  vouchers from smaller stores has a 24 hours wait time before it can be used.  When did you buy it?

or you can ask PM support agent to check and help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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