Iphone not working

[red09]

Hi , I have an iphone .  It will not accept or make calls , I  cannot use facetime or facebook messenger and the speaker button don't work on it.   I purchased another iphone and still the exact problem .  I have been with public mobile a few weeks .  Is this an issue with public mobile or the sims card .  Has anyone else had this issue ? Thanks 

[gpixel]

@red09 it could be that your account didn't activate properly. you can contact customer support here

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

[bluejaywpg]

Also make sure your iPhone software is up to date. I believe it's located at:

Settings -> General-> Software Updates 

[red09]

My iphone is only two years old , sadly no warranty .  It was bought new two years ago.  The second was used tho .  The seller did give me my money back as she never had a issue with the phone .   I have since learned that a lot of people are having the same issue with iphone 7s .  Thanks to everyone for their help 

[geopublic]

@red09  Are these new or used iPhones? If used, maybe find another seller/supplier.

[red09]

Thanks for your feedback I will check into this .  

[gblackma]

@red09 try a network reset and restart your phone if it doesn't automatically do so.  

Reset your Network Settings.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Stay safe. 

[popping]

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@red09 wrote:

Hi , I have an iphone .  It will not accept or make calls , I  cannot use facetime or facebook messenger and the speaker button don't work on it.   I purchased another iphone and still the exact problem .  I have been with public mobile a few weeks .  Is this an issue with public mobile or the sims card .  Has anyone else had this issue ? Thanks 

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Is your iPhone showing Public Mobile on the top notification bar?

If yes, you may need to connected your iPhone to iTune on a Windows PV or a Mac.

If no, login to your self-serve account.

If your account status is expired or suspended, your need to pay your plan fee and click on the reactivate your plan link to get your phone working again.

[kselmak]

Can you test the sim in a phone that is confirmed working on Telus network?

If you don't have one or you can't borrow from your friend you could walk into Telus it koodo store and ask them to test your sim on a loaner

[tabi159w]

Can you show us a screenshot of what you see? Facetime and FB Messenger don't have anything to do with Public Mobile so this might be an Apple error. Do you have your Apple ID clearly linked?