Invoice

[albego77]

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?

Thanks!

[computergeek541]

---

@albego77 wrote:

Thanks, I just sent a private message, where can I check to answer to that message?

Thanks again for your help and patience, 

---

For furture, the chatbot should always be used to open tickets as you'll receive a faster response.  As for receiving a response, there's an envelope icon near the top right of the web page.  When you have a new message, a highlighted number will show on top of that icon.

[albego77]

Thanks, I just sent a private message, where can I check to answer to that message?

Thanks again for your help and patience, 

[hTideGnow]

HI @albego77   yes, you can ask for receipt , no hazzle, just a bit of time, 2 weeks

I already posted how to submit ticket earlire, but here you are again

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[albego77]

what? because for book keeping porposes its much better to have the official invoice from the company, they give it to me last year (after some hassle), and I need it now again. What can i do to send thet ticket???? thanks again

[benfatto]

Why are your credit card receipts not acceptable proof of payment?

[albego77]

I cannot send the ticket, my user is not working, I dont know why, can you please help me?, thanks!

[albego77]

Hi again, its very frustrating, this thing is asking for verify my account again (I dont know why again), my user name is not working, what should I do?? thanks

[hTideGnow]

Hi @albego77 Yes email, PDF

[albego77]

Thanks! when the invoice is ready are they sending it to my email? thanks again!

[hTideGnow]

hi @albego77  Please follow the way I mentioned above to submit ticket with CS agent

[albego77]

That is what I did, and it sent me to this forum, what should I do? Thanks again

[hTideGnow · Accepted solution]

hi @albego77 

PM agents can help with this.  But it could take 2 to 3 weeks.  Please submit ticket 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

---

@albego77 wrote:

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?

Thanks!

---

Please use the chatbot to open a ticket.  A customer support agent will be able to assist with this.  Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html