@pamelacrozier Message the moderators and explain your situation. If you cannot find the SIM card you will just have to purchase a new one and change it in your account. It is likely you were able to port over your number successfully. See if you can access your self serve account using your email and password.
To contact the moderators click on the (?) At the bottom right of your screen and submit a ticket via Simon explaining your issue to the moderators. Type in human or rep and choose account related issue and follow the prompts to explain your issue and submit a service ticket. Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number will pop up indicating a message from the moderators thru your private message box.
Alternatively if you have difficulty using Simon send a private message to the moderators by tagging @CS_Agent in the send bar and then put in the subject line lost SIM need pin #. Then explain your issue. Include your email, ph#, pin#, name and address on account. You may also be asked dob, alternate ph# if any, payment type, amount and last for digits, security question and answer to further verify you are the account holder. They will get you access to your account if you cannot. You will just have to get a new SIM and enter it on your account if you cant find it.
