Invalid number

[Golfgolf]

My friend has been trying for days to activate his account.  Every time he inputs his current number, it comes up as invalid.  His current provider is SaskTel and it is on a eSIM, if that helps?  Then the runaround starts.  Log in, etc.  over and over again.  Please help.

[Golfgolf]

Thanks for your quick response.  Not what we were hoping for.

Is there a link I can send to my friend to apply for a refund?  PM has had his payment for about 10 days already.

Thanks again!

[softech · Accepted solution]

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@Golfgolf wrote:

Thanks!

306 459

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@Golfgolf 

for a carrier to accept a phone number, they have to have a "rate centre" in that city where the phone number originally belongs to.  

Your number belongs to Pangman.  Only SaksTel has the rate centre there for not Telus (PM uses Telus system), ie, you cannot port your number to Public Mobile

[Golfgolf]

Thanks!

306 459

[softech]

@Golfgolf 

while most numbers can be ported, not all numbers can. 

Tell us the area code and the next 3 digits and I can confirm if the phone number can be ported into PM