‘Invalid Address’

[BaileyW]

I’ve been trying to update my address and I keep getting an ‘invalid address’ error! 
I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it.

I’ve had payment issues in the past and I thought it was because the postal code doesn’t match the one on my profile

[computergeek541 · Accepted solution]

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@BaileyW wrote:

I’ve been trying to update my address and I keep getting an ‘invalid address’ error! 
I enter my details correctly and even tried it a couple of different ways. Public Mobile doesn’t seem to recognize it.

I’ve had payment issues in the past and I thought it was because the postal code doesn’t match the one on my profile

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The address saved in your Public Mobile account is unrelated to payment issues.  Only the postal code is checked for payment and there is a separte field for that in the payment area. The address and postal code in the profile are and payment area do not need to be a match.

[slusagm]

new area? PM address book updates slowly for new addresses, new developed area

. But if you want it updated correctly, ask PM and they can do it for you.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hey @BaileyW 

Wait one hour and then try clearing your browser cache and then restart your browser.

EDIT: 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437