Invalid Account Number - Must Be 13 Numeric Digits

[BennyMack]

Trying to enter my old provider account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can slow the process so would rather not do this. Any advice would be greatly appreciated.

Thank you.

[CSA_PM]

Hello @ BennyMack,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage