Why immediately when I changed my plan did my 5G internet speed slow down drastically???? Previous plan was 5G and I had zero issues with speed. New plan is still 5G but is very slow and very frustrating.
5G service is impacted by distance from towers. Different carriers use different towers at different locations. Download a tower locator app to find the nearest Telus or Bell Tower. Try driving closer and see if that improves your 5G. Signal/speed. Good luck.
But if you don't see the speed back to normal, then ask PM. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen Or message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
