hi @Foxyava
did you use the Public Mobile app? if you only used the web to activate, you have not completed the subscription yet, you still need to download PM app, login and complete the rest of the steps
But if you already used the PM app and got to the last step, Step 6, and the PM sim card still does not work, ask PM support agent to help.
you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
