Incorrect ESN/MEID

[Stelight]

Transferring my number from Fido via eSIM and got a text message saying I have entered the incorrect ESN/MEID. I have my Fido account number to provide as an alternative, but don’t know where I can contact them (they said they would call shortly but I did not receive a call). If someone could give me a way to submit my account information that would be greatly appreciated. Thanks!

[Phil_Adelphus]

@danoi1017   I will send you the number, check your inbox in a couple of minutes

[danoi1017]

Hi, I'm having this exact same issue.  Some help fixing the issue would be appreciated.  Thanks in advance 

[Phil_Adelphus]

@Shel____   Check your community inbox in a few moments.

[Shel____]

I have the exact same problem. How do I fix it? Thank you.

[Phil_Adelphus · Accepted solution]

@Stelight  I will private message you a number to call, check your inbox in a couple of minutes (envelope icon top right or tap your avatar). Make sure to have your Fido sim in the phone to reply YES (all caps) to the authorization text.