Incomplete Port Since Nov 19 - Please Help

[CFAguy]

Attempted port from Chatr on Nov 19 during activation process; did not provide account # at that time as it was unkown and not stated as a requirement on the porting screen. Since then my PM sim can only make calls and use data; ie., no incoming texts (except from my wife who is with PM), no incoming calls, and no outgoing texts. Filled out the online form and pm'ed Mary_M with all the required info during the first week of the problem; received response from both earlier this week that port has been complete, but the problems still exist. I've been power cycling my phone every day to see if that helps, but no.

My Chatr account and sim are still active. It is set to autorenew on the 22nd, so please have this fixed before then! I don't want to pay for another month of duplicate services.

Tagging the mods currently online to see if that will help.

@Shazia_K @Mary_M @Saray_O @Jeremy_M @Amanda_C

[CFAguy]

Will do, thanks

[Rockdaddy22]

I would send a PM message concerning those issues. That text one is definitely strange.

[CFAguy]

Port is now complete, but the one thing that doesn't work is sending texts to another PM user. I can send texts to people with other providers, but not to my wife who is with PM. Receiving texts from anyone is not a problem. My apn settings are configured according to this thread http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartph...

Additionally, will my 90 day start date be reset to yesterday when the port was complete?

Thanks!

[ShawnC13]

Shazia back at it today working magic

[rkreddyb4u]

Happy Public Mobiling !!!!

if you like it, refer friends and enjoy rewards!!!!!!

[Rockdaddy22]

Keep up the great work 😉

[Shazia_K]

Hello @CFAguy, 

Awesome! 

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

[CFAguy]

Sounds good; I'll send to you via private message all the info I sent to Mary_M back Nov 23 (incl. the Chatr account #).

Thanks!

[Shazia_K]

Hello @CFAguy, 

I'm sorry for the delay in responding back to you as you might already know we are currently receiving a higher volume of requests than our usual.

I see that you have sent me a private message but no information such as phone number, account number or PIN was included 😞 

I will reply back and please send me the necessary information so I can complete the port request. 

**Please do not send me your Chat-r pin number as it won't work, if you don't know the account number with Chat-r, then please give them a call and they will happily provide it over the phone.

Thanks,

Shazia