09-17-2025
11:35 PM
- last edited on
09-18-2025
08:21 AM
by
computergeek541
09-18-2025 03:21 PM
09-18-2025 03:16 PM
incoming calls/sms do not go through. Restart, update did not help. I tried to put the sim into another phone to test , and that fails to, Please reset network rom the back end
09-18-2025 09:30 AM
Did you to the text from your old carrier with YES confirming you are porting over to PM? There is a 90 minute window for you to reply.
Contact a CS_Agent to have you old carrier to resend the text if you missed replying.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-18-2025 05:46 AM
@lvilenskaia are you a new subscriber? If so it could be an incomplete porting issue. I’ve sent you the number to call them to your private message. If you’re a current subscriber and this is a brand new error only after swapping sims, try to put the sim into another phone to test , and if that fails, send a message to CS_Agent and ask for your network to be reset from the back end. Hope this helps.