Incoming Calls Not Working After Number Transfer

[Hosseingba]

Hello,

I recently completed a number transfer to Public Mobile. The transfer appears to be successful, as I can make outgoing calls and send/receive SMS without any issues.

However, incoming calls are not working. When someone tries to call me, they are unable to reach my number.

It has been more than 9 hours since the transfer was completed, and the issue is still ongoing.

Could you please investigate and check if there is an issue with inbound call routing or if my line needs to be re-provisioned on your network?

Thank you.

[softech]

@Hosseingba 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@Hosseingba 

Did you reply to your old carrier with YES confirming you are porting over to PM?

If you did, reset the Network setting on your phone. If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437