02-16-2023 06:15 AM - last edited on 02-16-2023 08:24 AM by computergeek541
02-16-2023 10:41 AM
02-16-2023 08:11 AM
@Christina2015 If your old provider was Koodo or Telus then the port team number @softech provided you with maybe able to do so , if it was any other provider you would have to contact them get new SIM card with you old number and start port process over again
02-16-2023 07:01 AM
hi, thanks for the info however, i lost my old simcard which is why the porting can't be complete. Is there a way to complete the porting over without my old simcard?
thank you!
02-16-2023 06:23 AM
@Christina2015 - still, well for how long? Were you ever able to receive incoming calls?
When porting over to another provider, if porting is stuck then incoming usually has issues, did you port over to Public?
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
02-16-2023 06:21 AM
@Christina2015 did you just joined and request porting your number from your old provider?
If you requested bringing in your number from your old provider, a critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed