09-09-2018 03:36 PM - edited 01-05-2022 05:38 AM
I stupidly imported my husband and my number onto one account now my number is gone and his is on my phone what do i do?
09-09-2018 03:41 PM
Mistakes happen. Nobody can help you on this forum, except for the moderators.
You will need to contact moderator via private messaging and hopefully, they can resolve the problem. Expect 1-2 days reponse time.
Here is instructions to contact moderator:
Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Please include in the private message your phone number, your account number and PIN code.
(same advice that I gave your husband thread)
09-09-2018 03:40 PM
When a number is cancelled, that number will be returned to the carrier who owned that number. I am not sure that PM still have that number. You may send a private message to moderator to find out whether PM still have it. YMMV.
Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437