06-03-2026 03:15 PM
I submitted 2 messages to CS_Agent yesterday and haven't heard anything. How long does it usually take to get a reply?
06-03-2026 03:36 PM
Thanks for the escalation. The ticket has been assigned to an agent, and they will assist with the case as soon as possible.
06-03-2026 03:17 PM
Yes..nothing
06-03-2026 03:16 PM
hi @Merrinann
usually just within an hour.
did you check your community inbox?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
