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I was on AutoPay. My plan is suspended. Please help.

sskuser
Great Citizen / Super Citoyen

‎07-31-2018 02:15 PM - edited ‎01-04-2022 06:36 PM

2 days ago, I received the text saying that my payment successfully went through. Since today, my phone plan hasn't been working. I was unable to receive any call or messages. When I called *611, I get a message saying that the amount due was $0.


When I checked online, it shows $109 is due. I had to manually make the payment. It is still not working and no phone support as usual.

 

Please help.

Labels:
0 Bravos
3 REPLIES 3

sskuser
Great Citizen / Super Citoyen
In response to ShawnC13

‎07-31-2018 08:23 PM

Bump

0 Bravos

ShawnC13
Oracle
Oracle
In response to NDesai

‎07-31-2018 03:25 PM - edited ‎07-31-2018 03:25 PM

@NDesai wrote:

@sskuser Looks like your renewal failed for some reason. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

Spoiler
How can I view my private messages between myself and a Community Moderator?If I do need Moderator assistance, what information should I provide?
    • Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information
    • In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

This is the users 8 or 9 thread like this at least they had better judgement in the title.  I have moved all but one.

 


* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

NDesai
Oracle
Oracle

‎07-31-2018 02:27 PM - last edited on ‎07-31-2018 03:46 PM by Retraité / Retired

@sskuser Looks like your renewal failed for some reason. You will need to send a private message to the Moderator_Team and they will get in touch with you shortly.

More info on contacting mods:

Spoiler
How can I view my private messages between myself and a Community Moderator? If I do need Moderator assistance, what information should I provide?
    • Once the Community Moderator has responded to your private message, they will provide you with a secure validation link so they can authenticate your account information
    • In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number
What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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