I was charged (autopay) but my plan hasn't renewed. Help?

[dylanmccall]

Hi there!

I have auto pay set up for my 90 day plan, and usually this has worked just fine. This month I was charged, and the balance ($110) is sitting on my account, but my plan hasn't been renewed. As a result, my phone just plain isn't working 😞 Any idea what's going on? How can we fix this?

Incidentally, I was a little surprised that autopay charged me $110, since my plan is $120 - $9 of rewards, sooo, I added an extra $1 about ten minutes ago.

[Mary_M]

Hey @Acekiller,

@dylanmccall is already being helped by my colleague Marie Hélène 🙂 I am confident that this will get sorted out!

thank you for flagging us 🙂

Mary

[Acekiller]

if you have paid and your phone is not working, only the mods can help you out with that

@Mary_M can you assist?

[dylanmccall]

Ah, thanks for the information. Done 🙂

[CaNuCk07]

@dylanmccall  Did you make any account c hanges  t his month?

[Samianauman]

Since it's account related and probably stuck in renewal process and you mentioned You did setup autopay which didn't work for you somehow I would suggest contact mod they will look sfter you
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