I tried an eSIM it didn't work. I bought and inserted a physical SIM but I cannot active it.

[jansir]

I tried an eSIM download, and even though the app had green ticked my IMEI, it didn't work. I bought and inserted a physical SIM but I cannot active it, the app continues to ask for an eSIM to be downloaded (without success).

I had a ticket ref. 359283-138 yesterday which directed me to buy a physical SIM. How to proceed from here? No phone number to use as a reference when trying to contact help and in the circle of hell when trying to use "chat".

[hTideGnow]

HI @jansir 

did you check your Community inbox ?  Check here and maybe agent replied already and just need a bit more info

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 If really no reply yet,   please message  CS Agent  for an update here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@jansir   Yes chat bot is broken Submit ticket with support to SIM card  swap the number for you . Then you will be able to finish the activation on app 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box