I recently downloaded the update recommended on my MotoG, now it won't make calls of access the inte

[caroladele]

I downloaded the recommended update, Android 5.0.2. Now I can't make calls, or access the internet. What should I do?

[srlawren]

@Xxcoyotte you're going to need to visit your phone manufacturer's support forum/community, or google your issue.

[Anonymous]

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@Xxcoyotte wrote:

Hi  I  started  to  update  and  I  stop  it  now  my  cell  LOCK on  SAFE  MODE    will  not  reset

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This is not a Public Mobile support problem.

Others might be more familiar with what you have going on but I would suggest a factory reset.

[Xxcoyotte]

Hi  I  started  to  update  and  I  stop  it  now  my  cell  LOCK on  SAFE  MODE    will  not  reset

[Martin]

Hello caroladele,

I regard a factory reset as a measure of last resort because it deletes everything on your phone since acquiring it. It doesn't, however, roll back upgrades.

Before doing a factory reset, switch to safe mode while your phone's power is on. Ensure that all settings are as they should be. While still in safe mode, turn the power off, and then boot into normal mode.

I hope that the above helps.

Cheers.

[Cyber]

Hello @caroladele,

This is a common problem on MotoG. I suggest you to do a factory reset.

To access DATA (internet) or use MMS, your APN need to be configured as below :

Step-by-step APN configuration :

Step 1

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Click here for Android APN Screen Shot

Step 2

You will need to input the following information :

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,supl,mms,dun

Step 3

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

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