I noticed that the Self-Serve portal is having issues

[makkahn28]

When I click the My Account, the page is blank.

Is there something wrong?

This is on PC

Just curious

[computergeek541]

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@goatandsheep wrote:

actually, yes! It is working again on Firefox. Thanks!

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It used to just be a blank plan that would show. Recently, almost the entire self serve site is sometimes blank, except for the categories at the top. I've noticed that when that happens, clicking on Overview usually makes the page appear properly.

[goatandsheep]

actually, yes! It is working again on Firefox. Thanks!

[pmmobile]

@makkahn28  It seems to be working now.. try again? Has anyone else experience the following: every time I log in, I click the "sign-in" button and wait, but nothing happens, and I've always had to click the second time before it logs me in.. is this normal?

[Korth]

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@goatandsheep wrote:

I'm also having issues on Firefox, but not Chrome. The error message is as follows:

The character encoding of the plain text document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the file needs to be declared in the transfer protocol or file needs to use a byte order mark as an encoding signature.

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Contact with the server was lost before the entire document (webpage) finished loading.

So of course the partially downloaded page was garbled and your browser parsed it full of ugly.

This isn't a fault with the webpage encoding. It works fine when the servers aren't saturated by user requests. 

[goatandsheep]

I'm also having issues on Firefox, but not Chrome. The error message is as follows:

The character encoding of the plain text document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the file needs to be declared in the transfer protocol or file needs to use a byte order mark as an encoding signature.

[iliusfaisal]

Try after some time... It will be automatically fixed

[geopublic]

@makkahn28  Server is overloaded try again later.

[Daps]

The promos are helping. It can happen when too many people are trying to activate at the same time.

[Dunkgirl]

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@makkahn28 wrote:

When I click the My Account, the page is blank.

Is there something wrong?

This is on PC

Just curious

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@makkahn28  Same for me. On pc, phone, tablet, cellular data, wifi, vpn. Noticed it... maybe 15 minutes ago.

As usual with public mobile, if self serve isin't working wait an hour and try again. Very common to short term have issues