@MarketMama - is your account status Active? Log into My Account or try calling 611 to check.
If in suspended status, make a manual payment and reactivate.
If in Active status, try 1 or more of the below:
- restart your phone
- toggle into and out of airplane mode
- perform a Reset of the device's Network Settings
- move your sim card to another phone to see if services works
- manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work
Check for outages in your area:
https://www.telus.com/en/on/outages
https://istheservicedowncanada.com/status/telus
https://downdetector.ca/status/telus/map/
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
