I need help

[Chris_edmunds]

I have a new phone number and my login email I don't remember. How can I access my bill?

[AlexOfAnders]

@Chris_edmunds Did you use a different email for your account here? If you're pretty sure it's the same you could click the icon in the corner and go to My Profile. Your email associated with your community account will be listed there which I'd recommend being the same as the one you used to sign up for PM.

[ShawnC13]

@Chris_edmunds, if you can't remember your email you will need to private message a MOD. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number
• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)
• account number 
• date of birth
• complete address listed on account with postal code
• email address on account
• most commonly called numbers
• alternate number listed on the account
• last payment date and amount
• last 4 digits of the credit card
• Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators