I need a refund

[KasiaSadej]

I just spent half an hour going through this absolutely unhelpful "chat" program which gives very unclear instructions on how to get in touch with customer service. I need a refund. My phone is not compatible with your e-sim service. Please help.  @CS-agent

[drsihaa]

What phone do you use?

[BKNS27]

@KasiaSadej 

You can purchase a SIM if your phone is not compatible with eSIM. They are on sale for $4.99 on Amazon.ca or you can also go to your local Telus/Koodo store for $10.

You should have checked if your phone have eSIM rather than just clicking on eSIM because it is free.

Normally there are no refunds but you can try contacting a CS_Agent by private messaging on the envelope icon on your computer.

[softech]

@KasiaSadej what phone do you have? Most eSIM compatible phone is compatible here as long as  it has the required network bands

PM is a prepaid provider and does not provide refund . So, you can try to get an physical sim and change to it instead

Get one from:

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/gp/product/B06X9ZGDWG/   (Free Prime next day shipping)
                           
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

[Handy1]

@KasiaSadej  Here try this link 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437