Hi @FrankNitti, welcome to PM!
Have you tried porting and were unsuccessful? OR, are you a Telus/Koodo customer, and didn't try due to the message you noticed during activation?
If the latter, you should be able to do the port yourself without problem.
If you're a Telus customer, skip to the next step. If you're a Koodo customer, then sign into your Koodo self-serve account, and make sure it has a different email address on file than the one you used when you activated your PM account. If they are the same, then change the Koodo email address to an alternate. (Use a free gmail.com or outlook.com address if you don't have an alternate already).
Now, sign into your PM self-serve account, go to Plans and Adds Ons, then click on Change Phone Number, and tell if you want to bring over an existing number.
You should see a box to enter the number you want to port, and a button to check it. Before you click the button, first make sure you check the checkbox underneath that says you are authorized. Now click the button.
In the next step, it will ask for some info. Enter your Telus or Koodo account number, enter an alternate number where you can be reached if needed (a home phone number, a work number, spouse's number, parent's number, anything other than your own number), and finally enter your name exactly as it appears on your Koodo or Telus account. I recommend you leave the other boxes blank.
Please go ahead and try and let us know if it worked, or you encountered any errors.
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