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I'm trying to change my subscription

bryanmc
Great Neighbour / Super Voisin

Hello I would like to change my plan to the $34 Canada-US plan that is meant for only new activations. A friend of mine was able to get his plan changed to this as an existing customer and I would like the same.

Thanks.

3 REPLIES 3

Bobby05
Great Neighbour / Super Voisin

Same

fixin
Town Hero / Héro de la Ville

@bryanmc  - There is a 50/50 chance of getting it by CS_Agent, if you just renewed your plan recently, you will lose your rest of the month since it changes immediately by CS_Agent. They do have the right to refuse the change.

 ⬇️ Click the link for an Agent * ⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please ensure that you pay attention for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages

Phil_Adelphus
Mayor / Maire

@bryanmc   The only way is to ask customer service, use this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages.  There's no guarantee you will get it but certainly worth asking.

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