I’m paying for nothing every month

[Miguelhdzq]

Why am I getting charged when I am no longer a customer. I successfully ported my number to Roger’s months ago 

[CSA_PM]

Hello @ Miguelhdzq,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[computergeek541]

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@Miguelhdzq wrote:

I have been using rogers text and phone with ported number for months now. I opened a ticket and haven’t heard back after 1 week . What to do now? 

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I've escalated this and CSA_PM should contact you in the morning.

[Miguelhdzq]

I have been using rogers text and phone with ported number for months now. I opened a ticket and haven’t heard back after 1 week . What to do now? 

[computergeek541]

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@Miguelhdzq wrote:

Why am I getting charged when I am no longer a customer. I successfully ported my number to Roger’s months ago 

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Are all incoming phone calls and all incoming text messages being delivered through your Rogers service?  If so, that should have closed your Public Mobile account, and you'll need to open a ticket with Public Mobile to get the refund.