I'm having issues with changing my sim card

[Pswinks]

I got a new sim card but when I try to change it on self serve I keep getting an error, what should I do?

[HALIMACS]

Couple questions I would have, @Pswinks 

What is prompting the need to change the SIM card?

How long has it been since you had active service with Public Mobile? (presuming you DON'T have service now)

[419mainstreet]

Here is how you can change your SIM:

1. Log into your Self Serve↗ account

2. Go to 'Plans and Add-Ons'

3. Select 'Change Sim Card'

Enter your new 19-digits SIM card number into the field. This number is found on the back of the SIM card packaging

If you suspended your service, you need to resume it.

1/18/2021, 10:59:36 AM

Resume Service

1/18/2021, 10:59:48 AM

If you suspended your service due to a lost phone or SIM, here's how to resume service:

• Log into your Self Serve↗ account
• Go to 'Plans and Add-Ons'
• Select 'Lost/Stolen Phone'
• Select 'Resume Service'

[Anonymous]

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@Pswinks wrote:

I got a new sim card but when I try to change it on self serve I keep getting an error, what should I do?

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At what exact point are you getting an error?