05-06-2020 08:28 PM - edited 01-05-2022 10:41 AM
Hey, Public Mobile/Telus, quit making me change the password to my account.
Solved! Go to Solution.
05-07-2020 10:56 AM
@balanced_budget we are a community here and try so hard to help others out. At the end of the day its difficult to solve some of these issues especially when I cant just sit down with you on a park bench and navigate through your phone and solve this issue. Many things get lost in communication through text.
Have a wonderful day and I really hope that you are able to figure this out. Maybe look through Reddit forums to see if people that have just bought the same phone as you are having this issue.
Have a great Thursday!
05-07-2020 10:39 AM
How about that screen cap that everyone's been asking for? We're all wondering what exactly you're seeing and where. Blank out personal info of course.
05-07-2020 10:37 AM
Gee, I don't know what to say anymore. You've all tried to be so helpful. Maybe I'll have better luck now. I don't want to spend anymore money than I already have. Everybody have a great day, thanks for the replies and keep healthy.
05-07-2020 07:22 AM
@balanced_budgetif you are like me and have fat finger syndrome. Use a stylus (back of a pen/ chopstick etc) and tap each entry individually. Then you shouldn't have to change your password that much.
05-07-2020 02:58 AM
Can you take a screenshot of the page/pop-up that is asking you to change your password, and post it here?
Curious to see if that can provide some clues to this peculiar problem.
05-07-2020 01:30 AM
@balanced_budget, have you tried MalwareBytes? For some strange reason, I never have seen this before either, but maybe you have some weird stuff going behind the scenes that you are not aware of things.
In theory, at least you know the system is working because somebody is trying to hack into your account!
I have used Malwarebytes for my Mac and PC. For some strange reason, I have a paid version for the PC that was once $25, and the Mac version is free. For whatever reason, it's been jacked up. Dang software developers!
05-07-2020 01:00 AM
I've only been a member since March 27, but have yet to run into this...
Could it be possible there's some sort of virus or malware on your device?
Also rest assured 85% is plenty of battery, unless that was a typo 😉
05-07-2020 12:29 AM
Okay, thanks, maybe I'll try this if still have this issue in the future.
05-07-2020 12:17 AM - edited 05-07-2020 12:18 AM
@balanced_budget wrote:I have only one device with an Internet connection.
You may want to contact a moderator (PM representative) about your pw issues.
Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.
Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.
Step 2: Tell SIMon what the issue is and see if he can find a solution for you.
Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.
Step 4: Simon will present you with two choices. Choose “Account-specific question”.
Step 5: Then choose “No, I want a human”.
Step 6: Create your ticket.
Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.
05-07-2020 12:09 AM
I have only one device with an Internet connection.
05-07-2020 12:07 AM
Not interested in hiring a manager or sharing my passwords with anything, thank you.
05-06-2020 11:51 PM
First of all welcome to Public Mobile, glad you solved, password, something to help members is,
05-06-2020 11:26 PM
@balanced_budget wrote:As if that wasn't enough, when I do change the password, Pacific Mobile/Telus throws up the same page again asking me to go through the change password process again.
Is this happening on different devices when trying to log in or just your phone?
05-06-2020 11:16 PM
As if that wasn't enough, when I do change the password, Pacific Mobile/Telus throws up the same page again asking me to go through the change password process again.
05-06-2020 10:22 PM
Shouldn't be necessary.
05-06-2020 10:05 PM
@balanced_budget wrote:Telus probably want that I change my email address from the one that I have to something more local or what everybody else here has. I know how to key in passwords.
Next time you log in. Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode.
05-06-2020 10:01 PM
Telus probably want that I change my email address from the one that I have to something more local or what everybody else here has. I know how to key in passwords.
05-06-2020 09:17 PM
@balanced_budget try entering the password slowly like I do, one letter at a time and look at what you are entering. Stay safe.
05-06-2020 09:14 PM
Thanks for the replies. Have to go. Battery down to 85 percent.
05-06-2020 09:02 PM
At the account login page I fill in my email address and password and too often than not my login is rejected and the only way that I can get in is to change my password.
05-06-2020 08:57 PM
I have a brand new Nokia 2.1 from London Drugs, Vancouver who set up the Pacific Mobile account on 24 March 2020 when I bought the phone. Nothing new installed. I don't store passwords.
05-06-2020 08:55 PM
@balanced_budget maybe your hitting it by accident. I notice when Im on my phone I fat finger it and accidently hit forgot password.
05-06-2020 08:55 PM - edited 05-06-2020 08:58 PM
Do you use Chrome browser by chance?
Is it a message like this.
This is a new update in Chrome that will tell your password is unsafe (not Public Mobile password) I think google password. I'm not sure exactly as I did not read it all. Maybe it's something like this you're getting?
See link below
https://www.google.com/amp/s/amp.cnn.com/cnn/2019/12/11/tech/google-chrome-password-trnd/index.html
05-06-2020 08:49 PM
Never even once I was warned or asked. Are you sure you don't have some pswd manager installed?
05-06-2020 08:46 PM
When I try to log into my account.
05-06-2020 08:42 PM
@balanced_budget Where are you exactly getting this message that you need to change your password? is it a txt message? a email? a message on Public Mobiles website?
05-06-2020 08:38 PM
I don't store passwords. What phone setting?
05-06-2020 08:29 PM - edited 05-06-2020 08:30 PM
Public mobile does not ask this. I've never had this in over two years.
Maybe it's a phone setting? Google password stored possibly?