@4223 wrote:
I applied and paid for a Public Mobile SIM card on April 4. I haven't gotten it yet.
@4223 , it took over 3 weeks for me to receive my SIM card from Public Mobile thats delivered through Canada Post! You should get yours very soon. Many gets theres much faster!
I have ordered mine from Amazon before & received them much faster then here! Some people on here have mentioned going to a Telus/Koodo store & buying a Public Mobile SIM card from them there.
Edit: You could create a support ticket and ask a CSA when your order was shipped. Unfortunately SIM card orders cant be tracked but at least you'd know when it was sent.
The Public Mobile Customer Support Agents
If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact the Customer Support Agents.
To contact a Customer Support Agent, there are 2 methods:
- Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.
- Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
