I have esim and can't bring my number to a new device

[Bevery]

I am unable to buy a new esim fr a new device i just purchased. There are no options in my account for me to purchase a new one. I need to keep y number HELP!!!

[Handy1]

@Bevery  Your welcome and merry Christmas 🙂

[Bevery]

Thanks you soooooo much it worked. I had no idea how to do that. You saved me so much grief. Thanks and have a wonderful holiday!!!

[Handy1 · Accepted solution]

@Bevery  In your screen shot tab the + in the circle bottom left . And go to subscriptions add on page . Then you will see it you in the overview page 

adding if your still having issues @Bevery 

@use this direct link to support to help you 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Bevery]

Thank

 

you. But it doesn’t give me an option to buy a new eSIM. (See screenshot below)

[Handy1]

@Bevery  You can’t transfer esim to another phone you need to re buy one . So with new phone download the PM app and log k to your account . Go to subscription add on page . Notice at the bottom in my screen shot “shop SIM card now “ tap it and select eSIM download and install that’s it you will have your number on your new phone