I got a message saying my registration failed. Meanwhile, my credit card had been charged. Pls help.

[eddykwlam]

I registered my new Public Mobile SIM card.

Then I setup my account email, password, security question.

Then I picked a new phone number from the screen.

Then I selected my monthly plan.

Then I entered mt credit card info.

Everything seemed so smooth and I got a message saying my registration FAILED!!!

Meanwhile, my credit card had been charged.

Please help!

[eddykwlam]

I am using LG Nexus 4, running on Android 5.1.1.

I powered off the phone. Then inserted the Public Mobile SIM card.  The phone can read the SIM card. I looked at the setting of my phone:

About phone>Status>SIM status

It shows as "Public Mobile". It is also showing the correct phone number which I newly registered.

Thanks.

[makkahn28]

Ok. Did you do a power cycle on the phone your using?

What handset you have?

[eddykwlam]

I registered for a NEW phone number. NO porting from any carrier.

[makkahn28]

Hi. @eddykwlam, Who was your previous carrier? Was it Koodo/Telus Prepaid? If so, did you use same email as what you used on them, Then that's why the porting failed. Temporarily use an alternate email for the porting process, and after porting finishes and service operating normally, Edit your email back to preferred choice

Also, Was account Still active, NOT suspended or Deactivated at time of port, Payments up to date and not behind in arrears? 

Did you enter ALL YOUR Account Info, Account #, Pin # exactly as Previous carrier had set up?