I forgot the 4 digit pin number unable to process my payment because my services temporarily termina

[benfatto]

@sivanysivanesan  While your PIN is required to make a payment from your phone, you could login to your account using your phone's browser here: https://selfserve.publicmobile.ca/

[RosieR]

@sivanysivanesan where did you activate your sim card.  If you activated in-store, then they sent you your PIN number, as already suggested above.  It's a 4-digit number, nothing else.  If you activated online, then you chose your 4-digit PIN number... so think, it must be a number that you are familiar with and that's why used it.

If you already contacted a moderator as suggested by @JoyLuck above, you may expect a reply from the moderators within 48 hrs.  Watch for a number to pop up on the envelope icon on top right.  Good luck!

[Jb456]

@sivanysivanesan  If you have an android phone and it's the original phone you first joined with you may be able to find the 4 digit pin in SIM card messages.

• Open message app
• Right side either top, middle or bottom there is 3 dots.
• Click 3 dots and select settings
• Go to advanced settings
• Go to sim card messages

Your 4 digits might be there.

[JoyLuck · Accepted solution]

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.