I deleted my eSIM

[Avacat]

@CS_Agent 

I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

[Avacat]

No, this is my phone. I have been the only owner.

[Avacat]

Thank you, I purchased a physical one.

[Chalupa_Batman]

If I may suggest @Avacat you may wish to consider purchasing a physical SIM card instead. Less problems. $4.99 on Amazon. 

[Dunkman]

@Avacat 

As mentioned, you will need to purchase another eSIM .

As for SOS service, by chance, did you purchase a second hand phone off somebody.  Your actual phone may be blacklisted.  

Check on the website: 

https://www.devicecheck.ca/check-status-device-canada/

[LitlLdy]

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@Avacat wrote:

@CS_Agent 

I saw I had SOS service, I reset my Network Settings and that did not resolve the situation. I then deleted my eSIM. I cannot submit a ticket with support either!

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@Avacat , unfortunately once you delete your eSIM you will need to login to your account & purchase another one or purchase a SIM Card.

If you just installed the eSIM & it didn’t activate all you needed to do was the below instructions.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Edit: If you still need to send a private message to CS_Agent use the link below.

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.