hi @Shiela23
remove your phone number, we are just customers
and do not delete your current PM esim, it is fixable, you don't need a new one
make sure you removed the old carrier sim card, and disable old carrier esim
then make sure PM esim is enabled, and set the label to Primary. Next, reboot phone and click Reset network settings and you can test again
if same, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
