I can`t send any message

[Artem_Zhorniak]

I can`t send any message (sms\mms). I`m an iphone user. Already tried restart an imessage function and restart my phone but it didn`t help at all. I can receive a message but can`t send it.

[hTideGnow]

hi @Artem_Zhorniak 

is this a new activation? 

you can try to get a replacement sim card using the PM app.  Go to Account page and Purchase sim card.  The app might charge you $5, you can pay first and ask support to reimburse

[Artem_Zhorniak]

i dont have a sim card. i use an esim

[Artem_Zhorniak]

im using an sms app, the standart one 

[hTideGnow]

hi @Artem_Zhorniak both mobile data and voice work? did you check if you have any data left?

first, reboot the phone, then try Reset Network settings

if it fails, try to disable iMessage first and reenable after 5 mins after another reboot

i also suggest you to try your PM sim card on another phone

Last, ask support to check, and maybe refresh your account.  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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