I can't port over my number and want to cancel

[varun2]

See the subject. Thank you.

[HALIMACS]

Few questions, @varun2  (we can't read minds, we're just other customers here like you...)

1. port number TO public mobile, or OUT of public mobile?
2. how far have you gotten in the process?
3. which other provider are you with other than public mobile
4. was it a post-paid or pre-paid service with them
5. do you want us to help with completing the process

[Handy1]

@varun2  You need support to help and cancel the plan and remove the credit card on file right away to ensure you won’t be charged again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[BKNS27]

@varun2 

Contact a CS_Agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Phil_Adelphus]

@varun2  Do you know why you can't port your number?  Can you log in to  your account?  If you can log in and your number hasn't ported then you can toggle "subscribed" to "unsubscribed" and that will close the account after 90 days of non-payment.  If you have difficulty doing that you can open a service ticket at the chat icon bottom right of this page, or if that doesn't work send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If you explain what happens when you try to port maybe someone here can help (but don't include any personal information).